How to Properly Include “Answered Phones” on Your Resume

Have you ever struggled with how to say you answered phones on a resume? It can be tricky to know the best way to phrase your phone answering skills to impress potential employers. But worry not, because in this blog post, I will walk you through everything you need to know about how to say you answered phones on a resume and help you stand out from the competition.

When it comes to resumes, highlighting your phone answering experience is crucial. Employers are always on the lookout for candidates who are skilled at handling phone calls and providing excellent customer service. However, simply stating “answered phones” on your resume might not effectively convey your skills and expertise in this area.

So, how do you say you answered phones on a resume? One effective way is to use action verbs that demonstrate your abilities. For example, instead of just listing “answered phones,” you could say “managed high-volume phone lines” or “provided efficient and courteous phone support.” Remember to use specific language that reflects the responsibilities and tasks involved in answering phones.

how to say you answered phones on a resume


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In summary, when it comes to how to say you answered phones on a resume, it is important to use action verbs that highlight your skills and experience. Avoid generic phrases and be specific about the tasks and responsibilities involved in phone answering. By doing so, you will showcase your abilities to potential employers and increase your chances of landing your desired job.

How to Say You Answered Phones on a Resume: Explained

Now that we understand the importance of effectively expressing phone answering skills on a resume, let’s dive deeper into the topic. In this section, I will share a personal experience and provide further insights into how to say you answered phones on a resume.

Early in my career, I worked as a receptionist at a busy medical clinic. Answering phones was a significant part of my role, as I was responsible for handling incoming calls, scheduling appointments, and providing information to patients. To accurately portray my phone answering skills on my resume, I used action verbs like “managed,” “handled,” and “responded” to emphasize my ability to handle a high volume of calls efficiently.

When crafting your resume, it is essential to tailor your language to the specific job you’re applying for. Research the company and the role to determine the most valued skills and responsibilities related to phone answering. This way, you can align your resume with the employer’s expectations and increase your chances of standing out.

The History and Myth of How to Say You Answered Phones on a Resume

The way we express phone answering skills on resumes has evolved over time. In the past, simply stating “answered phones” may have been sufficient. However, in today’s competitive job market, employers expect more details and specific language that reflects the candidate’s capabilities.

A common myth is that mentioning phone answering on a resume is unnecessary because it is a basic skill. However, this couldn’t be further from the truth. Phone answering involves multitasking, problem-solving, and excellent communication skills. By effectively communicating these abilities on your resume, you can demonstrate your value to potential employers.

The Hidden Secret of How to Say You Answered Phones on a Resume

The hidden secret to successfully expressing your phone answering skills on a resume lies in showcasing your accomplishments. Rather than simply stating that you answered phones, focus on the positive outcomes you achieved through your phone answering abilities.

For example, instead of saying “answered phones,” you could say “increased customer satisfaction by providing prompt and accurate phone support.” This not only highlights your phone answering skills but also demonstrates the positive impact you made in your previous roles.

Recommendation for How to Say You Answered Phones on a Resume

When it comes to mentioning phone answering on your resume, keep these recommendations in mind:

  1. Use action verbs that reflect your phone answering skills, such as “managed,” “handled,” or “responded.”
  2. Highlight specific tasks and responsibilities involved in phone answering.
  3. Tailor your language to align with the job description and employer’s expectations.
  4. Showcase your accomplishments and positive outcomes resulting from your phone answering abilities.

How to Say You Answered Phones on a Resume: Further Details

When discussing how to say you answered phones on a resume, it is essential to provide further details to support your expertise. For example, you could mention the types of phone systems or software you have experience with, such as multiline phone systems or customer relationship management (CRM) software. This demonstrates your technical knowledge and proficiency in using relevant tools.

Tips for How to Say You Answered Phones on a Resume

Here are some additional tips to enhance your phone answering skills on your resume:

  1. Quantify your achievements, such as the number of calls you handled per day or the percentage of customer satisfaction improvement you achieved.
  2. Showcasing any relevant certifications or training related to phone answering can demonstrate your commitment to professional development.
  3. Include any languages you are fluent in, as this can be valuable for companies with diverse customer bases.

FAQs – How to Say You Answered Phones on a Resume

Q: Should I include my phone number on my resume?
A: It is not necessary to include your phone number on your resume unless specifically requested by the employer. However, make sure your contact information is easily accessible.

Q: Is experience-based phone answering the same as customer service?
A: Experience-based phone answering can be considered a subset of customer service. While phone answering primarily involves handling incoming calls, customer service encompasses a broader range of interactions and problem-solving for customers.

Q: Can I include phone answering experience from non-professional settings?
A: Absolutely! If you have relevant experience answering phones in volunteer work, internships, or other non-professional settings, include those on your resume to showcase your abilities and dedication.

Q: How can I make my phone answering skills stand out on my resume?
A: To make your phone answering skills stand out, focus on specific accomplishments and emphasize the positive outcomes resulting from your phone answering abilities. Also, tailor your language to align with the employer’s expectations and showcase any relevant certifications or training.

Closing Thoughts

Thank you for taking the time to read this article on how to say you answered phones on a resume. I hope you found the information valuable and insightful. Remember, when crafting your resume, be specific, highlight your achievements, and tailor your language to the job you’re applying for. Good luck with your job search, and don’t hesitate to check back for more helpful articles in the future!